• With new technological advancements being made, the tech industry is one of the fastest growing industries and Software as a Service (SaaS) is no exception. The maturity of the different SaaS categories in different industries is not the same and the maturation process is not developing at the same pace everywhere. With many SMB’s buying SaaS the focus has shifted from education to trying to keep customers happy. Ongoing budgetary pressures and long-time frustration around the complexity and escalating costs associated with legacy enterprise systems are the primary drivers prompting companies to consider SaaS cloud computing applications. Despite the growth, vendors encounter challenges like vendor lock-in which is always an issue for considering a software provider, but even more critical when evaluating SaaS offerings. Today, there are SaaS providers specializing in everything from productivity and project management, to security and application monitoring, network monitoring, customer service, help desk and more. But cloud isn't built for every scenario, hence it is important to consider the pros, cons and risks of utilizing SaaS solutions. For a successful SaaS achievement, an accurate understanding of fundamentals such as renewal rates, customer payback periods and margin profiles is important. In order to assist enterprises in addressing challenges during deployment and usage of SaaS applications, CIOReview has come up with 20 most promising SaaS solution providers in India. A distinguished panel of CEOs, CIOs, VPs, Analysts and CIOReview editorial board scrutinized various companies before finalizing have the names of “20 Most Promising SaaS Solution Providers”.