Digital Transformation Of Enterprises - Importance Of Technology & CXO's Role!! By Arvind Singh, Head- Mobility, Future Group India

Digital Transformation Of Enterprises - Importance Of Technology & CXO's Role!!

Arvind Singh, Head- Mobility, Future Group India | Wednesday, 06 February 2019, 11:38 IST

  •  No Image

Digital Transformation Of Enterprises - Importance Of Technology & CXO’s Role!!With rising com­petition, op­erational cost & IT Budget going down in recent years, CXOs have very critical role in increasing enterprise productivity by harnessing existing limited IT re­sources intelligently & efficiently, connecting employees & bringing workplace efficiency.

The technology leaders should bring digital transformation & en­courage its adoption in the organiza­tions to enable connectivity between people, processes, products, plat­forms & partners.

For a interconnected enterprise, staying connected and relevant with ever-changing business models and product lines becomes possible by embracing solutions powered by so­cial, mobile, cloud, analytics.

Every piece of information gener­ated by people, device or system, is precious data as it leads to meaning­ful information for an organization which could be exploited for competi­tive edge so its important that data, in terms of email, chats, documents, images, reports & forms is properly managed, kept secure & is continu­ously analysed to draw meaningful in­formation leading to valued business decisions in a cost effective manner.

As a CXO, one should promote a single view & defined method for information related to the planning, selection, acquisition, operation and retirement of assets so asset could be properly used, adequately main­tained & utilized before they could be retired

Instead of spending heavily in procuring applications & softwares, installations’ charges & maintenance cost as traditional approach, going for more cost effective, software or platform as a service (Software as a services - SAAS / Platform As A Service - PAAS), on-demand scalable cloud Infrastruc­ture is the way to go.

IT  leaders should invest in right tools & frameworks to simplify in­formation flows & workplace trans­formation to bring Transparency, Agility, Speed, Productivity & Con­sistency for a Sustainable output in the delivery practices.

As an organizations its important to be Lean in terms of people & in­fra to stay competitive. All intense paper based documentation or com­munication are error prone & bring dissatisfaction at different levels. As IT leader, we should promote a pa­perless or green organization as its digital, cost effective, efficient, bet­ter managed, easily locatable & leads to better communication & greater customer satisfaction.

Embrace simplified, constantly ready and prioritized IT infrastruc­ture to deliver increasingly elevated degrees of business impact and rel­evance. Investing in innovation & automation, building micro-services (API), backend-as-a-service (BAAS), responsive design etc assures produc­tivity through operational efficiency & services availability.

IT should enable collabora­tion between t-eams, geographies & choosing right talent & partners to increase efficiency, productivity & building seamless, enriched end-user experience & engagement.

CXO should put strategy around Security, Compliance, Access Control.

Awareness and Trainings to reduce risks & keep long run ex­penses & costs in control. Putting framework & repository for con­tent and Knowledge Management to encourage Re-Usability and In­novation proves very handy for any organization.

Enabling HR processes, employ­ee work assignments & reporting, ap­provals, leaves & attendance, expense management, incentive plans, KRA settings and appraisal processes on integrated digital platform seamlessly & securely accessible across multiple channels would bring speed & ef­ficiency. It will also make the work­place digital and employee friendly.

IT should ensure right product & software applications development and release processes, code reposito­ries, setting up development, staging and production environments with right IT policies, security & com­pliances are ensured. Define SLAs, checklists, processes & responsibili­ties for timely IT requests resolu­tion without impacting the project release dates.

CXO should build IT landscape around users rather than the tradi­tional ways of focusing first on ser­vices, tools and platforms. Emphasize on effective processes and informa­tion flows refinement & real-time service integrations to drive timely actionable information.

Invest in Apps, IoT & Analytics applying advances technology like ML(MACHINE LEARNING) & AI(Artifical Intellgence) to provide insights in sales & performance,  enabling business process streamlining & data driven decision making rather than going with gut feeling to ensure that us­ers across the value chain are better aligned with the business objectives.

IT leaders always look out for ar­eas & operational/ business processes needs to be streamlined.  Repetitive tasks like generating reports, record­ing customer complaints, maintain­ing release process, manual audit, inwarding and out warding invento­ries checklists, invoices, credit notes, carrying surveys, collecting feedback etc leads to monotonous & unpro­ductive workplace making employ­ees unhappy, prone to manual errors & inefficiencies. Once the processes are identified, analysed & its value is measured, it should be automated by IT.

As part of workflow transforma­tion, Identification of bottlenecks & loopholes, unnecessary steps in cur­rent processes should also get ad­dressed.  A CXO should promote putting a governance body to evalu­ate the investment or expenses be­ing incurred. Also should encourage process management organisation to ensure that the projects & initia­tives are following the best practices & processes, and being executed in a cost effective manner.

Mobility initiatives like BYOD goes long way increasing produc­tivity, bringing high level of Em­ployee satisfaction, customer en­gagement & retention by providing flexibility any channel (or device), anytime, anywhere.

Making enterprise mobile enabled is the way to go!! as then employees will feel more Empowered & in-turn Maximize output so has a high ROI.

The CXO has a vital strategic role to enable IT to help transform organ­ization to a digitally interconnected workplace, with enhanced processes and productive workforce & big a stimulus to be more competitive & cost effective in the intense competi­tion of today’s economy.

Technology is an enabler but or­ganization’s people & its culture plays a critical role in adoption & execution through this journey. They should accept the need, are ready to change, actively participate & contribute to the journey of digital transformation. Seamless customer experience in the new loyalty program and data is the new edge fuel. This requires a mind­set transformation lead from top to bottom & just can’t be done by Technology alone.

CIO Viewpoint

2020 To Be A Trendsetting Year For The SaaS...

By Abhilash Garg, VP IT (SaaS), DMI Financial Private Limited

Baseline It Transformation In Digital Era

By Shibin Chulliparambil, Head of IT, Mafatlal Industries Limited

Scenarios And Challenges In Personal Data...

By Ajay Kumar, Group Head IT, Polyplex

CXO Insights

The Rise Of Developer-LED Innovation And...

By Subrato Bandhu, Regional Vice President, OutSystems

Four Questions To Answer Before Considering A...

By Shrikant Navelkar, Director, Clover Infotech

3 Focus Areas For An Autonomous Driving Revolution

By Varun Chhabra, Vice President, Product Marketing – Cloud, Dell Technologies

Facebook