iNubex Solutions - Powering SAAS platform models with business outcome
Welcome to golden edge of service where businesses began offering solutions instead of products, it became evident that selling spare parts and after-sales services conducting repairs; installing upgrades; reconditioning equipment; carrying out inspections and day-to-day maintenance; offering technical support, consulting, and training; and arranging finances could be a bountiful source of revenues and profits as well. After-sales services are a high-margin, high-volume business, and they account for a large chunk of corporate profits. According to AMR Research report, businesses earn up to 45 percent of gross profits from the aftermarket services.iNubex, based out of Mumbai, focuses on developing competitive and integrated platforms on the basis of their core expertise in cloud and mobility technology. Founded by Ajay Pohekar and Ravish Jhala, Co-founder and group CEO of the company. UniDesk is a flagship platform by iNubex to cater to AMS (After Market Services) segment. “With UniDesk, we intend to define new standards for services delivery which is Service Delivery X.2, With UniDesk, we deliver one of a kind seamless and integrated approach for all stakeholders in the customer service domain i.e. Customers, Product and Service Delivery partners," says Ajay Pohekar Co-Founder of iNubex .
UniDesk platform has been build based on 30+ years of combined experience in service delivery of iNubex team. Entire process of managing and tracking engineer dispatches, 360 degree view of customers, asset on-boarding, costing, spares inventory, monitoring (service delivery) partner performance and more importantly customer and product wise profitability make an absolute unique offerings in UniDesk platform.
Real-time visibility of all status and KPIs, mobile enablement of delivery operations are the core considerations of UniDesk.
As a result of this work, UniDesk customers can now have real time and transactions level visibility of all service incidents. “During our test runs we have observed that our customers could save up to 25 percent of time and 35 percent of service delivery cost. This is possible due to high level of user friendly automation which we have incorporated in UniDesk, this also means speed in service delivery and increase in CAST” – Ajay Pohekar. “A gap in industry is no application vendors take ownership of process which runs on their application. Moving forward iNubex wants to be preferred technology partner for OEM’s to manage their Service delivery experience. This will be our key differentiations. iNubex intend to becomes one of the top 5 After Market Service provider to start with India by 2020 and parallel move to other geography in Asia” says Ravish Jhala Group CEO.
Although OEMs face formidable challenges and this involves disruptive change, starting with the service culture and operating model, through building a new technology infrastructure. In addition, they must establish competence and, eventually, outperform in the aftermarket. UniDesk is an answer to this where OEMs will get an edge to outperfom at same time build high performing customer service delivery technology platform to build customer loyalty.
As a result of this work, UniDesk customers can now have real time and transactions level visibility of all service incidents. “During our test runs we have observed that our customers could save up to 25 percent of time and 35 percent of service delivery cost. This is possible due to high level of user friendly automation which we have incorporated in UniDesk, this also means speed in service delivery and increase in CAST” – Ajay Pohekar. “A gap in industry is no application vendors take ownership of process which runs on their application. Moving forward iNubex wants to be preferred technology partner for OEM’s to manage their Service delivery experience. This will be our key differentiations. iNubex intend to becomes one of the top 5 After Market Service provider to start with India by 2020 and parallel move to other geography in Asia” says Ravish Jhala Group CEO.
iNubex focuses on developing competitive and integrated platforms on the basis of their core expertise in cloud and mobility technology
Although OEMs face formidable challenges and this involves disruptive change, starting with the service culture and operating model, through building a new technology infrastructure. In addition, they must establish competence and, eventually, outperform in the aftermarket. UniDesk is an answer to this where OEMs will get an edge to outperfom at same time build high performing customer service delivery technology platform to build customer loyalty.
